We will issue a refund for any unused products returned in their original packaging and with all product labels intact within 14 days of receipt of your order. We accept returns for products ordered at Ponsseshop.com only.
Complete the online shop return form. Log in to your account, or use the order number, your email address and post code to review your order. Fill in all necessary details and include a photo of the product, if necessary. We will process your return request within a few business days and issue a return authorisation. Please wait for the return authorisation and shipping instructions before shipping any products. You can track returns via your account.
We will issue a refund for the payment method you chose when the original order was placed. Refunds are processed within 14 days of receiving the return shipment.