Welcome to Ponsseshop online!
If you have any questions about our products, or placing an order, or if you need to contact us for some other reason, please click on the links below for answers to your questions. If you can’t find what you're looking for, please contact us for assistance.
Our customer service is ready to assist you in Finnish or in English. If you need assistance, please contact us via email at firstname.lastname@example.org. Please include as many details as you can about your order. If you need help with your order, please include the order number and product codes of the items you ordered, if necessary.
If you have an urgent request, please call us instead of emailing so that we can give you answers promptly.
Ponsseshop.com customer service is available Mon–Fri between 12 noon and 3 pm.
Phone +358 20 768 8100
The size chart uses body measurements instead of clothing sizes. When picking a size, always use your body measurements. When taking measurements, please wear thin undergarments only. The size chart applies best to our range of work clothes. Some leisurewear may have different sizing options that are always mentioned in the product description.
We will issue a refund for any unused products returned in their original packaging and with all product labels intact within 14 days of receipt of your order. We accept returns for products ordered at Ponsseshop.com only.
Complete the online shop return form. Log in to your account, or use the order number, your email address and post code to review your order. Fill in all necessary details and include a photo of the product, if necessary. We will process your return request within a few business days and issue a return authorisation. Please wait for the return authorisation and shipping instructions before shipping any products. You can track returns via your account.
We will issue a refund for the payment method you chose when the original order was placed. Refunds are processed within 14 days of receiving the return shipment.
Choose from a variety payment methods.
The following payment methods are available in all countries:
• VISA credit or debit card
• VISA Electron
In addition, for customers in Finland:
• Paytrail – Online payment using a Finnish bank account and Collector billing service
Creating an account is easy and will help you make later purchases more quickly. Click Create account on the top right-hand side of the screen and enter your email address and other personal information. An email will be sent to your address. Click on the link in the email to log in for the first time.
You can also create an account after completing your first purchase by clicking the Use order information to create my account link.
Updating your account details
Log in to your account by clicking Log in at the top of the screen. Choose Account details from the menu on the left.
What are the benefits of creating an account?
A customer account makes ordering easier and faster. Your details will be saved for future use, so you won't need to enter them again. You will also be able to quickly track your orders and review your order history. You can also choose to subscribe to our newsletter. It will help you to stay current on our product selection and get informed about new products as soon as possible.
Your personal information is encrypted when shopping online. We use Secure Sockets Layer (SSL), a technology that encrypts all information exchanged between the seller and the buyer.
You have the option to turn off cookies completely in your browser settings. However, this site will not work properly when cookies are turned off. You may be able to browse products, but shopping features will not work without cookies. Placing an order requires cookies to be turned on.
Third-party cookies: Third-party cookies used by us or allowed to be saved by us (Google Analytics) are used to monitor site traffic and product viewing statistics. Third-party cookies are similar to our own in that they will not store any personally identifiable information about you.